Despite warmer temperatures over the weekend, winter is approaching with storms and increased propane use, and other fuel sources. Severe weather could impact your fuel provider’s ability to deliver, and not checking your tank can lead to additional charges for deliveries.
Dylane Klatt, District Manager at Ferrellgas, said they monitor some customer’s tanks to fill them, but those not on a monitoring plan need to be proactive in checking their own fuel levels. “Typically, with us, we like to get to a tank between 20-30 percent,” said Klatt. “Some of our customers that are on our Keep Full option it is our responsibility to keep them full when they need gas. But other customers want to go with the option to be will-call, and they want to call when they need gas. They need to be vigilant, keep an eye on their tanks, and call when their tanks are between 20-30 percent.”
Running too low on propane can leave a customer without propane when it is needed. Klatt said it could take up to a week to get to a tank, and there could be additional charges. “Typically, we need 5-7 business days to get to a tank,” said Klatt. “Some people, if they wait too long, or call when they are out of gas, we charge weekend fees or off-route fees, and charges like that.”
Those extra charges can add up said, Klatt. “It can, yeah,” said Klatt. “When we build our routes, we build them so that we can hit the customers that need gas while we’re in a certain area and if somebody calls for gas and they’re not in that area, that’s the reason for those fees. Because then, we have to take a truck and drive it out of that area to go get somebody that probably didn’t plan ahead.”
By keeping an eye on tanks, customers can avoid extra charges and put less strain on the delivery schedules during the busiest time of the year. “It’s best if they can keep an eye on their tank,” said Klatt. “Call ahead. That helps everybody.”
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